Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information relating to your personal information and how we use it. It sets out who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

Who we are
Our website
Our collection and use of your personal information
Transfer of your information out of the EEA
Cookies and similar technologies
Marketing
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us
Do you need extra help?

Who we are

This website/ app is operated by Me and My Sports Ltd trading as Me and My Golf. We are specialists in online golf coaching and for more information see www.onlygolfcoaching,com

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal
information for the purposes of those laws.

Our website and app

This privacy policy relates to your use of our Website (www.onlygolfcoaching,com) and our App.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to (e.g. to make additional products and services available to you). These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you in the following ways:

when you register an account with us;
when you sign up to a subscription to our Service;
when you access our website/app;
through your use of our Service;
when you contact us or send us feedback;
when you purchase products or services via our website or app;
when you post material to our website/app;
when you compete customer surveys or participate in competitions via our website/app.

We collect this personal information from you either directly, such as when you create an account with us, contact us or sign up for a subscription via our website or app, or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

This website is not intended for use by children under the age of 18 and we do not knowingly collect
or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

The personal information we collect from you, when and how we use it

We require you to provide your name, address and email address to enable us to create your account and allow you to access some of our free content.

We require you to provide your name, address, email address and payment details to enable us to provide you with a paid subscription to our services and to allow you to access our paid for content.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

For further details on when we collect personal information, what we collect as well as how we use it, please read the following table:

When information is collected	What information we ask for	Why we use your information
When you register with us	This is the personal information provided by you or collected by us to enable you to sign up for an account to use our website/ app. This includes your name, email address, date of birth, gender, post code and country of residence	We ask for this: – to create and manage your account with us – to communicate with you about your account – to provide services to you The lawful bases we rely on are: performance of a contract and legitimate interest as the lawful basis for collecting and using your personal information. Our legitimate interests are to improve your experience and deliver the service to you. We will keep this information until: – you close your account with us; or – we close your account
When you sign up for a paid subscription	Payment details: the exact personal information collected may vary depending on which payment method you chose (e.g. credit or debit card or Paypal) but will include information such as: Name Date of birth Postcode Credit or debit card type, expiration date and certain digits from your card number Phone number Transaction history	To process your payment to sign up to our paid for subscription service and to prevent/detect fraudulent payments and /or use of our website or app The lawful bases we rely on are: – performance of contract – Compliance with legal obligations – Legitimate interest, including ensuring the safety of your account and the prevention of fraud
When we provide services and content to you, through your use of our Service	Service usage data. This is personal information that is collected about you when you are using our Service via our app or website. This may include: – Information about your subscription plan – Information about your interactions with our service, including the content you view – Content you post to our website or app such as messages you send or receive – Technical data such as URL information, cookie data, your IP address and the type of device you are sign to access the website or app, network connections, browser type. Full details of the technical data we collect is set out in our cookie policy.	To provide, improve and personalise the service provided to you via our app or website and other services/ products provided by us, e.g. by providing customised or personalised content or recommendations, and advertising on our outside of our app o website (including for third party products and services). To understand how you use our service to ensure technical functionality and to develop new services and improve our service. The lawful bases we rely on are – Performance of contract – Legitimate interests, including personalising your account to improve your customer experience and product development and enhancement

Who we share your personal information with

We may share your personal information with third parties, such as our suppliers. For a list of third parties we share your data with, and why, see the table below.

Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal information.

We will share personal information with law enforcement or other authorities if required by applicable law.

Who we share your personal information with	Why we share your personal information
Service Providers: Icontact- marketing service provider, Mixpanel website analytics service provider, Recurly- subscription billing platform, Braintree- online payment service provider, Novembit and JUNTO Technology- our website/app developer IT service providers/ website host, Shopify and WooCommerce- e-commerce platform providers, Facebook and Google pixel- to track conversions and provide analytics for marketing purposes.	Service Providers: Icontact- marketing service provider, Mixpanel website analytics service provider, Recurly- subscription billing platform, Braintree- online payment service provider, Novembit and JUNTO Technology- our website/app developer IT service providers/ website host, Shopify and WooCommerce- e-commerce platform providers, Facebook and Google pixel- to track conversions and provide analytics for marketing purposes.
Law Enforcement and data protection authorities	We will share your personal information when believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant or a court order. We also will share your personal information where we believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal information.
Purchasers of our business	Should we sell our business or company, we will share all of the personal information we hold with the purchaser, in order to facilitate a smooth transaction and not to affect or impact upon the delivery of the service to you. You will be notified of any change in the privacy policy.

We will not share your personal information with any other third party.

Transfer of your information out of the EEA

We may transfer your personal information to the following Companies which are located in countries
outside the UK and European Economic Area (EEA):

IContact
Mixpanel
Recurly
Braintree
Novembit
JUNTO Technology
OVH
Shopify
Hotjar
Facebook / Google
Live chat

Details of why we may transfer your personal information to these Companies are detailed in the above table (see “Who we share your personal data with”).

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a suitable safeguards, such as the European Commission approved contract clauses.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal information outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and similar technologies

A cookie is a small text file which is placed onto your device (e.g. computer, smartphone or other electronic device) when you use our website/app. We use cookies and other similar tracking technologies such as [insert details, e.g. web beacons, action tags, single-pixel gifs] on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and text messaging.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register an account with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

contacting us at info@onlygolfcoaching.com
using the ‘unsubscribe’ link in emails

It may take up to 7 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances

If you would like to exercise any of those rights, please:

email or write to us
let us have enough information to identify you (e.g. name, address and date of birth),
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 14.09.2020.

We may change this website privacy policy from time to time, when we do we will inform you via email.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to info@onlygolfcoaching.com

Do you need extra help?

If you would like this privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).